Returns & Exchanges
At Ziajaonline, we want you to be completely satisfied with your skincare routine. If you are not happy with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization Code.
Prepare the Package
Securely pack the unused beauty products in their original packaging, ensuring the items are protected to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package via your preferred carrier to our distribution center, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing